Question 1

What’s included in a preventative maintenance visit?

Accepted Answer

Each visit includes a standardized checklist of preventative maintenance tasks designed to help keep your home in good working order. Tasks may vary slightly by season. A full list of included services is provided upon enrollment and may vary based on your home’s size, layout, and systems. (link to list of services)

Question 2

Are there any enrollment or setup fees?

Accepted Answer

No. There are no enrollment or setup fees. You only pay for the services you sign up for.

Question 3

How does billing work?

Accepted Answer

We believe in straightforward, transparent pricing. You are only billed once your service is successfully completed.
Fixed Pricing: All service plans feature a set price. Any price adjustments occur only through pre-approved add-ons that you authorize.
Flexible Cancellations: You can cancel your plan at any time. To avoid charges for your next scheduled visit, please provide at least two weeks' notice. We never charge for services you haven't received.

Question 4

When will my visit be scheduled?

Accepted Answer

Your visit will be scheduled within your service quarter. We’ll contact you to coordinate a date and time that works for your household.
Exact dates are not guaranteed, but all visits are completed within the service period whenever possible.

Question 5

What if I need to reschedule or miss a quarter?

Accepted Answer

We understand that schedules and circumstances change.
One reschedule per quarter is allowed
If a visit cannot be completed within the service quarter due to scheduling conflicts, weather, or access issues, one visit may be rolled over to the following quarter
Visits do not accumulate beyond one rollover

Question 6

Can I cancel at any time?

Accepted Answer

Yes. You may cancel your plan at any time.  We just ask that you give a notice of two week prior to your scheduled visit.

Question 7

What if you find something that needs repair?

Accepted Answer

Our goal is to catch small issues before they become big headaches. If we spot a problem during a maintenance visit:
Immediate Notification: We will document the issue and provide you with clear recommendations.
On-the-Spot Fixes: If it’s a minor repair, we’ll try to handle it right then and there using your included "flex hours" (Flex hours are the pre-allocated time in your plan for miscellaneous tasks).
Quoted Repairs: For larger repairs or replacements, we will provide a separate quote for your approval. We never perform additional work without your go-ahead.

Question 8

Do I need to be home during the visit?

Accepted Answer

In most cases, no—provided we have safe access to the areas being serviced.
Access requirements will be confirmed when scheduling.

Question 9

How far do you travel?

Accepted Answer

We are proud to serve Plymouth and the surrounding West Metro communities, including:
Maple Grove & Osseo
Medina & Orono
Minnetonka & Wayzata
Golden Valley & Hopkins
Live just outside these areas? We may still be able to help! Depending on our current schedule or for a small additional travel fee, we often extend our reach. Please contact us directly to see if we can make it to your neighborhood.

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